HyberHost Support Levels
HyberHost support offers a comprehensive range of online assistance, expertise, and services to streamline your daily operations. Enhance your organization's efficiency by selecting the ideal solution and enjoy an improved experience with our services.
Compare HyberHost support levels
| Standard Support (Level 1) | Premium Support (Level 2) | Business Support (Level 3) | Enterprise Support (Level 4) | |
|---|---|---|---|---|
24/7/365 Support | ✖ | ✔ | ✔ | ✔ |
System Admin Time | Discrestion | Discrestion | ✔ | ✔ |
Hardware Replacement SLA | 4 Hour | 4 Hour | 4 Hour | 1 Hour |
Support Channels | Tickets, Phone | Tickets, Phone | Live Chat, Tickets, Phone | Live Chat, Ticket Specific Support Phone Line |
Ticket Response Time | 8 Business Hours | 2 Business Hours | 30 Minutes | 15 Minutes |
Initial Server Hardening | ✖ | ✔ | ✔ | ✔ |
Security Updates/Patches | ✖ | ✔ | ✔ | ✔ |
SMS Service
Monitoring Alerts | ✖ | 3 Monitors | Unlimited | Unlimited |
Pro-Active Monitoring
(Requires Agent) | ✖ | ✔ | ✔ | ✔ |
Virtual Server (VPS)
Management Cost | Included | $15/Monthly | $35/Monthly | $160/Monthly |
Dedicated Servers
Management Cost | Included | $30/Monthly | $50/Monthly | $175/Monthly |
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